How can I pay?
All customers are required to pay monthly in advance by direct debit. We do not cater for cash, cheque, or bank transfer payments. You will be required to submit an IBAN and BIC when ordering a new service from Ivertec.
When do I pay?
After your installation, a notification about your direct debit payment date will be sent by email. This email will include your SEPA mandate reference and the recurring billing date for your invoice.
What happens if I miss my direct debit payment?
We will email you instructions on how to make a payment via Debit/Credit Card or via a PayPal account. Please note, PayPal and Debit/Credit cards can only be used to pay an unpaid direct debit.
If we do not receive payment within 7 days of your invoice due date, your internet connection will be suspended until payment has been made.
Can I access invoices and statements online?
To download invoices, please login to our Customer Portal by clicking on the link below. You will need your Client Number & Password to Login.
If you are unable to log into our client portal, please contact email@example.com
Who can I speak to about my payment?
All enquiries should be sent to firstname.lastname@example.org