If at any time during the course of your subscription, the service is not to your satisfaction, you can make a complaint to Ivertec There are a number of ways to contact us:
Telephone: 0669478811. Our phone lines are open 9am-5pm, Monday to Friday excldign Public Holdays.
Email: info@ivertec.ie
Write to our postal address: Ivertec Ltd, Main Street, Caherciveen, Co. Kerry

Please ensure you include your customer account number on your correspondence.

Complaint Process

The process below lists the steps we take once we receive a complaint:

  1. Receive and record
    Once received, a record is made of the complaint.
  2. Acknowledge
    The complaint will be acknowledged within two working days of receipt of the complaint.
  3. Investigate
    The complaint received will be thoroughly investigated.
  4. Propose solution
    The customer will be contacted concerning Ivertec’s proposed resolution of the complaint within a maximum time frame of 10 Working Days
  5. Resolution
    We trust that at this point the complaint will be resolved to the customer’s satisfaction.

Escalation

In the unfortunate event that this is not the case, the complaint will be escalated to management.

Timescale

If Ivertec is unable to resolve your complaint in accordance with the above timescales, Ivertec will use reasonable endeavors to ensure that you are informed about the expected timescale for resolution of your complaint.
Ivertec will do its utmost to resolve your complaint to your satisfaction. If it is determined by Ivertec that we are unable to provide a resolution to your issue, you have the right to terminate the contract.

Seeking independent advice

If you are not satisfied with the resolution of your complaint, you have the right to seek independent advice from the bodies below:

Commission for Communications Regulation

1 Dockland Central, Guild Street, Dublin 1, D01 E4X0
Telephone: 01 8049668
Email: consumerline@comreg.ie

Competition and Consumer Protection Commission

Bloom House, Railway Street, Dublin 1, D01 C576
Telephone: 1890 432 432 or 01 402 5555
Website: https://www.ccpc.ie/consumers/contact/contact-us-form/